Refund policy

Return Policy – NaNaNaa Perfumes

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your perfume must be unused, unopened, and in its original packaging and condition. For hygiene and safety reasons, we cannot accept returns of perfumes that have been opened, tested, or sprayed. You’ll also need to provide the receipt or proof of purchase.

To start a return, contact us at info@nananaa.com. Please note that returns must be sent to the following address:
Eerste Bloemdwarsstraat 14
1016KS Amsterdam

If your return is accepted, we’ll provide a return shipping label and instructions on how to proceed. Items sent back to us without prior return approval will not be accepted.

You can always reach out to us with any return questions at info@nananaa.com.

Damaged or incorrect items

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong product. We’ll make it right as quickly as possible.

Non-returnable items

Due to the nature of our products, we do not accept returns for:

  • Opened or used perfumes

  • Custom or personalized items

  • Sale items or gift cards

If you’re unsure whether your item qualifies for return, feel free to email us.

Exchanges

If you would like a different product, the best way is to request a return for your unopened item and place a new order separately once your return is accepted.

EU 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel your order within 14 days of receipt, for any reason. However, this right only applies if the perfume is unopened and unused and still in its original packaging.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow time for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval, contact us at info@nananaa.com.